Office Hours

Our current office hours are from 9:00-5:30 Monday through Friday at most office locations. Our office hours do vary occasionally due to surgery scheduling and emergencies. Should you need to stop by the office for other than a scheduled appointment, please call in advance to be sure there is a staff member available to help you. The offices are closed for lunch between 12:00-1:30 pm. An answering machine will record any non-emergency message you would like to leave during this time. If there is an emergency, please call the answering service at (440) 329-2144.

Phone calls are an important part of maintaining continuity of patient care. Phone calls do require a great deal of time so we ask that you limit non-emergency calls to the scheduled office hours. These calls will be answered at the end of the office day after patient visiting hours. Our 24 hour answering service is available to take any emergency calls at (440) 329-2144. An answering machine is also available to take non-emergency calls when the offices are closed.

For your convenience our billing department can be reached at (440) 779-1107. If no one is available to assist you at the time of your call, please leave a message and we will be happy to return your call.

Patients are seen on an appointment basis. When calling for an appointment, inform the receptionist the reason for your visit. Please have your current insurance policy information available. Some insurance companies require you to have a referral from a primary care physician in order for your visit to be covered. Please be aware of your insurance companies restrictions. You will need to bring your insurance card with you at the time of your visit as well as a list of medications that you currently use.

E.N.T. Health Services, Inc. accepts most major commercial insurance, HMO/PPO plans, Medicare and Medicaid as well as self-pay patients. We will bill your insurance company as a courtesy to you. Any balance due is your responsibility. Self-pay patients are asked to pay that day for services rendered, unless other arrangements have been made. We recognize that there are circumstances which require special financial arrangements. We can work with you to set up a payment plan based on your individual situation.

Please bring any necessary insurance forms and medical information with you at the time of your visit. All forms presented to us must be completed and signed, with a pre-addressed stamped envelope. Please inform us of change of address, phone number, or insurance carrier.

The initial examination fee varies depending on the nature and extent of evaluation. It is necessary at times to perform additional testing or an office procedure in order to achieve a proper diagnosis. These procedures usually result in additional fees.

Download our Financial Policy.